Highly recommended hotel. The front desk staff and housekeepers were all so sweet and hospitable. They made themselves available for whatever you needed and at any time. They spoke English too and were eager to assist. We did not encounter a single staff member who wasn’t absolutely charming and helpful. Very fast responses to email queries and so helpful during our stay, checking to make sure everything was perfect. Fantastic property in a great location. We left our luggage when we went on the Halong Bay tour for one night and that was no problem. Would definitely stay here again if I have the chance to visit Hanoi again.