Location and area was good lots of amenities close by, it is just across one of the best malls in São Paulo. The staff are welcoming and attentive to the guests' needs without being overly attentive or excessive in their presence. I found them to be very professional and every time I called for room service they gave me the impression that nothing was to much of a problem. I felt very comfortable and very welcome here. They go above and beyond their call of duty, and go out of their way to take care of you and make you feel at home. Spacious enough room, wifi worked well. Will come back for sure.